We can give totally impartial advice as the Auction Helpline is not affiliated with eBay or PayPal |
|||||
|
Calls cost £1.50 per minute. Standard network rates may apply. Calls from mobiles will be higher. Lines open Monday to Saturday 08:00 - 22:00hrs.
By calling this service you are bound by our terms and conditions |
||||
Terms and Conditions |
|
|||||
|
By submitting an enquiry or calling the service you will be confirming that you accept our terms and conditions of service.
The services we provide to you under these terms should not be used for business purposes. These Standard Terms apply to: 1. Service Description: The service described in the relevant service/description terms: We will provide you with immediate access to a trained advisor, who will give you support and advice on the IT or electronic issue you may have. Our advisors will endeavour to resolve your problem as quickly as possible, should it not be possible to do this, then an alternative support package may be recommended. 2. Where we provide the service: We will provide the service to the UK address you give us, unless the service terms say otherwise. Our service is available Monday to Saturday 08:00 - 22:00hrs. 3. Our responsibility to you: Unfortunately, we cannot guarantee that the service we provide will never be faulty, but we will do what we reasonably can, to ensure you that we provide a reliable and acceptable service. Please note that we do not profess to be legal experts in any particular field. We have no responsibility to pay you compensation for financial loss which may result from any information or advice that is given, as all our information is gathered from other sources, which at the time of updating was presumed correct, with no changes foreseeable. 4. Interruption of Service: From time to time, for technical reasons, there may be an interruption in service. This is usually a temporary problem and will be rectified as soon as possible. We also from time to time, make minor changes to certain technical specifications. 5. Matters beyond our reasonable control: Sometimes we may not be able to do what we have agreed because of something beyond our reasonable control. This could include technical issues related to adverse weather conditions for example. 6. Sharing information: We will not share any personal data that you provide us, with any third party without your permission. 7. Contact: In order to provide our customers with the very best service that we offer, it may be necessary for us to contact you on a regular basis: This will take the form of text messaging, emails and phone calls. You must ensure that you provide us with correct and up to date contact information. 8. Promotional Material: From time to time, we may feel it necessary to contact you regarding specific promotions etc, this will take the form of text messaging, emails or phone calls. If it has not been possible for our advisors to assist you within a reasonable period on initial contact with us, we may advise an alternative service for you. 9. Call Monitoring: Calls may be recorded for training purposes. 10. Refunds: We will only offer a refund should it be found that an operator was negligent within their professional capacity. Calls may be monitored and recorded for this purpose and for training purposes. It will be at our discretion as to whether any caller will be entitled to a refund under these terms. This service is provided without any warranty or guarantee as to its accuracy, and usage of this service or website is at your own risk. It shall be your own responsibility to ensure that any information be fit for your purpose. The information our service provides has been collated from a range of official sources. The information we provide may be available for free within the public domain. To request a refund please fill in this form: http://www.auctionhelpline.co.uk/refunds.asp 11. Governing Law and acceptance of terms: This agreement is governed by, and construed in accordance with the laws of England and Wales. By submitting an enquiry or calling the service you will be confirming that you accept our terms and conditions of service. 12. Regulation: a) We are regulated by PhonePayPlus, who are the regulatory agency for premium rate services. We comply with a code of practice 2006 approved under section 121 of the Communications Act 2003. PhonePayPlus, Clove Building, 4 Maguire Street, London SE1 2NQ. Tel: 0207 940 7474. b) Our service provider is: - StealthNet Ltd., Beacon Innovation Centre, Beacon Park, Gorleston, Norfolk. NR31.9AL. Tel: 0844 415 0070 c) As information providers of pay for products under the Codes of Practice laid down by Phone Pay Plus, our services are required to conform to the requirements of the Distance Selling Regulation Act 2000. 13. Cost of Service: In order to use our service, you must be advised that the call will be charged at a premium rate of £1.50 a minute from a BT line. Calls from other lines and mobile phones may be more. (Please contact your telephone provider for their charges). 14. Who we will / won't provide to: We cannot provide service to any person under the age of 18 and all callers must have the bill payers' permission. 15. Advice given: a) All advice given is by trained operators who have extensive knowledge of our information pages that were built and designed by our company, by sourcing information from numerous areas. Some information we may give may be freely available within the public domain. b) The service user should not act upon advice which needs individual interpretation without first consulting a suitably qualified practitioner. c) We cannot be held responsible for any loss or inconvenience caused through any advice we may give. All information given is to the best of our knowledge. 16. Our Details: auctionhelpline.co.uk is a trading name of The Helpline Group Limited The Helpline Group Ltd., Unit 9, Ariane, Lichfield Road Industrial Estate, Tamworth, Staffordshire. B79 7XF. Company Registration Number. 6913317. Vat.Number 945728094. Should you need to contact our administration line our number is:- 08442430082
 |
|||||
|
We can give totally impartial advice as the Auction Helpline is not affiliated with eBay or PayPal
This service will require you to call a premium rate number at a cost of £1.50 per minute. You must be, or have permission from the bill payer. All callers must be 18 years old or over. The information and advice provided in this service is to the best of our knowledge. By submitting an enquiry or by calling this service you are bound by our terms and conditions. Service Provider: StealthNet Ltd., PO Box 202, Gt Yarmouth, NR31.7ZS. Customer Service: Auction Helpline, PO Box 11535, Tamworth, Staffordshire, B79 9BA. Tel: 08442430082 info@auctionhelpline.co.uk |
||||||
