Auction Helpline is a responsible company and committed to offering the highest level of customer satisfaction. If we fail to deliver a service that meets our high standards we will offer a full money back guarantee*.

The refunds procedure will follow these set guideline:

1. All customer requiring a refund must fill in the form below.

2. Our senior management team will then evaluate the the complaint and review the service given

3. We will email back our findings within 10 days.

4. Refunds will be issued by cheque and sent through the post.

*All refunds are to the senior managements discretion, all refund claims will be closely examined and refunds will be issued where deemed appropriate.