Please be aware we are obliged to advise you that you are solely responsible for keeping secure all aspects of any password required for internet access. We recommend that you do not disclose your password to any third party. If you are required to reveal your password to any third party sought to carry out any service for you, you need to ascertain that that third party has client confidentiality policies in place for your protection. If at any time you feel that your password might be compromised, it is recommended that your change your password immediately.

*Please be assured that our company's client confidentiality policies are adhered to stringently; all staff are trained to the highest standards.

All advice given by Auction Helpline is to the best of our knowledge, accurate and concise. However Auction Helpline accept no liability for any losses or claims that might arise related to the advice given.

Auction Helpline respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Auction Helpline’s Web site.

Part I. Information Collection
Auction Helpline collects information through our Web site at several points. We collect information about primary visitors who require help through our standard contact forms.

We collect this information: Name, Address, Telephone number and description of problem. The information is collected voluntarily but is issential for our products and services. Other information we request is optional.

Auction Helpline does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information: browser type, resolution size, operating system, screen colours, flash versions, java support.. We collect demographic data in order to improve our customer experience.

We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Auction Helpline to track usage patterns and deliver customized content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage.
The information collected by Auction Helpline will be used for assisting customers with their problems through services we provide. Users who provide information will receive emails, texts and phone calls regarding the service.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage youto read their privacy policies. Their standards may differ from ours.

If our policy on information collection or uses changes, we will advise you by immedietly throught our privacy policy.

Part III. Access to Information
Auction Helpline maintains the accuracy of our information by ongoing training and development. Users may access their own personal information and contact us about inaccuracies they may find. Users may delete their information from our database by contacting us using the contact details below.

Part IV. Problem Resolution
If problems arise, users may contact Auction Helpline by calling our administration line 0844 4153925. We are committed to resolving disputes within 10 working days.

Part V. Data Storage and Security
Auction Helpline protects user information with the following security measures: secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.